How High Performance Happens

Photo by clix www.sxc.hu The most successful sports teams focus on performance not the outcome. How often do you hear football mangers talk about performance regardless of the result? Great performances will ultimately lead to success but poor performances will not. Focus on the performance and success will follow, focus on the result and success […]

Read More

Imagine this was true

After a visit to the Anthony Gormley statues on Crosby beach, I travelled over to Southport – mainly because I’d never been there before.  It’s a pretty town and apparently the Champs Ellise in Paris is modelled on Southport’s main shopping street. Another claim to fame is Southport’s pier.  It’s the second longest in England, […]

Read More

Does Bribery Pay Off?

Clearly somebody within Macmillan Publishing thought that it might; however, now the organisation is suffering from damage to its brand that will have a high cost. The $11.3M fine is only the tip of the iceberg compared to the loss of reputation and brand integrity that will result from this news. Organisations have a clear […]

Read More

Digging deep for new dreams

I read with some interest that Ricky Hatton retired from boxing, after considering it for the last 18 months or so. It’s been a difficult time for him, and what he said today struck me as being so sad: “These last two years have been really frustrating. I hit rock bottom and it almost drove […]

Read More

The highest quality, most loyal, best value (even if not cheapest) employees are to be found on our own doorstep

New Call Telecom will move back to Burnley after three years in Mumbai Who’d have thought it! Having relocated their call centre operations to Mumbai three years ago, New Call Telecom are coming home! It caught my attention, not just because of the surprise factor (although there is certainly some of that) but because of […]

Read More