May and Sturgeon’s Referendum standoff or visitors to London mown down on Westminster bridge. The news is full of situations where timing is critical. So it is with many other aspects of our lives.
For anyone who is a golfer, tennis player, rower or involved in any number of sports and physical activities split-second timing is what differentiates high from mediocre performance.
So it is in our engagement of employees within the workplace. One of the major criticisms of employees about their organisations efforts to listen to their concerns is the lack of, or poor timing, of a response.
While expectations need to be clearly set that not all feedback will, or ought to be, acted upon, there is a timeframe within which, if no appropriate action is taken, momentum and credibility is lost.
In our work with organisations around empowering employees to take responsibility for their professional development within the workplace, the timing of their follow-up with their line manager is critical to their success.
Now through the evolution of new technologies, employee conversations are able to take place more frequently, so organisations must plan ahead in order to ensure that feedback data is analysed and acted upon in a timely manner.
As a tool with the potential to make a significant difference in improving the experience of employees within the workplace, and with that increasing their contribution and performance against individual expectations and corporate objectives, continuous listening to the employee voice has great potential.
For more information on this and other ideas for improving organisational performance through improved employee engagement please visit our website at www.emenex.co.uk.